Artesian Spas - Brand New Spa, no service, but lots of excuses

Purewater Pools in Nepean Ontario sold us a Sundance tub 10 years ago.Sales and service was awesome.

We "upgraded" as the Sundance was pretty worn out and this tub is garbage. Poor customer service, even worse initial quality, waterfall bezel fell off, water leaks in multiple areas of the waterfall, pumps pulsate intermittently, condensation is getting inside the equipment bay, and we are getting nothing but excuses, theyu even damaged the cover when they "serviced it" but claim even the damage they did is normal (stretched the pull handle severely).

We've caught them lying to us twice now, and we've had the tub for a month!Bet Artesian doesn't give a *** either

This review is a subjective opinion of a user.
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Advertised vs Delivered
Diversity of Products or Services
Value for money
Product or Service Quality
Price Affordability
Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Lemon i bought always breaking down

Reason of review:
Bad quality
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Grand Cayman Elite
Review category
Plumbing fixtures
review #897697 by

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