Artesian Spas

Good day. I am new to this forum and I am not really sure if this is the right approach to my problems.

I purchased an Artesian Elite Spa in October 2020.

It was a quick decision purchase due to limited stock at the spa dealer during the pandemic.

I purchased the spa from Comox Fireplace in Courtenay, BC, Canada.

I had several repeating issues with the spa, which makes me really unhappy with the overall quality of the product.

1. The circulation pump broke within six months and had to be replaced. Wait time over a year.

2. Two of three pillows starting to come apart.

Developing bubbles. Do you know the night warranty and said I used the wrong chemicals, which is surprising as one was in mint condition.

3. The control panel was replaced three times so far. Once going out completely and then developing lines and areas of non-response.

4.

The LED strips in the fountain had to be replaced twice. I had to pay for that as well as they are not covered under warranty. Just last week they starting to go out in the green shade once again.

5. Six out of eight control knobs are hard to move and two actually broke off.

Valve and buttons were replaced. Stickers that are not matching the position of the valve anymore are not covered under warranty.

I do not understand how a $16,000 spa can be manufactured with such low quality pieces. This machine wasnt even a reminiscence of the pandemic. Cannot even imagine what the quality must be like right now.

I noticed that my third control panel is completely different in quality and size.

Makes me feel hopeful that the pieces in the future, which I now have to pay for, will be of better quality.

Will never touch Artesian Elite (an oxymoron in itself) Spas again.

For your information fellow forum members.

Hank

From the minute it was delivered it hasn't worked correctly. The company we purchased the hot tub from, set it up and it didn't run.

They went back to the store to retrieve A new motherboard because the buttons didn't work. But upon getting to the store, the one they were going to bring out. Had loose wires, so they couldn't bring that out to us.

They then returned to our home and took this one apart and found that the wires were. Disconnected on this one as well.

Several months later, it started leaking and it was in the winter months, so They told us we needed to wait until the weather got better. Of course, the hot tub was still under warranty. At this point, but by the time they came back out in the Spring, it was out of warranty for the leak. After spending $500 to get it repaired.

Which ended up being a faulty fitting. We Spent the entire winter filling the hot tub up everyday. As it was dropping about 8 inches. And we didn't want it to freeze up and bust.

When they were able to repair that part. Then the motherboard where the buttons are to make the jets work quit working.

We spent another $200 on that electrical panel. Since then, it started leaking again and the repairman told us to try and use some stop leak. We did this and it didn't work.

So we had to hire someone else to come out and repair it yet again. In the meantime, we had to have the hot tub moved over 10 feet so we could repair our deck that it was sitting on because all of the water leaking had rotted the wood on our deck. Upon moving the hot tub back to its original spot, It's started leaking again. At the same time, there's Leek, what's happening?

It started blowing fuses that my Husband replaced and the fuse would blow immediately. We purchased another motherboard and it's still blowing fuses. We are so done with this spa. The hot tub has not worked.

More than it has worked since we purchased it. The hot tub that we had previously, which was a Catalina spa, work for 13 years without any problem. We are so disappointed in the quality workmanship of this spa.

And to think, can we spend several $1000 on it? And didn't really get to enjoy it at all.