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Artesian Spas - No one returned my call!

Tub still leaking no one called. *** poor company all about the money.
Company wrote 0 public responses to the review from Nov 07.
#1395777
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since July 2018 I have called my local hot tub provider, Tub Tech, when they do answer, "it is on back order I will call you back tomorrow" tomorrow NEVER comes, now their phone has been disconnected!!! and I also called Bob Gilmore at Artesian to obtain a warranty...
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Company wrote 0 private or public responses to the review from Oct 01.
#1370710
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I would not give them one star if I didn't have too. Buyer BEWARE of this Company..Valentine Spa and pools. They sell Artesian spas and they are crap. We bought ours less than 5 years ago and the acrylic is separating from the fiberglass already. Valentine's response...
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Company wrote 0 private or public responses to the review from Jul 09.
1.0
I didn't like
  • Spa is extremely unreliable and of low quality
#1298886
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I've had hot tubs my whole life. First was a hot spring, then a jacuzzi, then a couple of used ones that I can't remember the brand on. When the last one died we decided to go new and did a ton of research. It came down to Bullfrog and Artesian. Boy am I glad we got...
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Company wrote 0 private or public responses to the review from Apr 29.
4.8
I didn't like
  • Not much
#1243660
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Artesian Spas - Happy happy

I purchased an island Hrand Bahama in 2015. My wife and I previously owned a hot spring sovereign. There is no comparison between the two. Nothing but trouble with Hot springs!! Terrible spa. On the other hand the Artesian has been trouble free since day one and is much more therapeutic. Thanks Artesian!! Also we found out hot springs is built in Mexico vs Las Vegas USA
Company wrote 0 private or public responses to the review from Apr 17.
5.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Website
#1235434
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I have now enjoyed my Artesian spa for 8 years. I bought a 52 jet Antigua model. My wife loves the neck and shoulder jets and cant live without it. I had to replace my cover after 6 years because it became heavy. We live in Canada and so the insulation was very...
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Company wrote 0 private or public responses to the review from Apr 09.
4.6
#1229906
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This is a company driven by profits not customer service. I have had issues with my spa during the warranty period and no one not even the dealer rep was willing to help with the issues. I had a private service guy come in and repair my tub due to the lack of support I...
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Company wrote 0 public responses to the review from Feb 15.
Anonymous
T. Miller

I am now playing the 'hunt for service' game myself! Spa is just 2 years old...leaking somewhere....pillows bubbled and ready to peel. The problem is they seem to have no phon...

Anonymous
James

I'm currently having the same issue. 1.5 year old tub that they won't service and local dealers won't touch. Poor quality and poor costumer service.

1.0
#1190204
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Ive owned the Artesian Platinum Elite Piper Glenn 8x8 Sapa for about 1.5 years and paid about $11,000. It was installed around May/June 2016. Since we owned this spa, it has had a constant need for service and has been completely unreliable. The various functional...
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Company wrote 0 private or public responses to the review from Feb 04.
2.6
I liked
  • Warranty service responsiveness from rich at summit spas
  • Team at summit spa where i purchased the spa
I didn't like
  • High price
  • Constant failures of the spa components
  • Always breaking down
#1182732
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Artesian Spas - Stand by your spa

Artesian Spas - Stand by your spa
Valves that leak in the first year or two, watch out your gonna get ripped a new one. First the certified idiot will come out and put putty on the leak, charge you for the trip parts etc. You will be calling back in short order and be charged again..., ..., until you get the message that they dont stand behind their product and your on your own. Good luck! Best to call a plumber and electrician cause its a human hazard trap.
Company wrote 0 private or public responses to the review from Sep 25, 2017.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1105742
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With so many choices out there way bother with Artesian Spas? Their Customer Service department was most likely trained by United Airlines. All plastic components I.e. knobs, headrest etc are highly sensitive to UV light and thus turn ugly in very short time. Makes the...
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Company wrote 0 private or public responses to the review from Jul 09, 2017.
1.7
#1071938
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